faq

what's the expected delivery time? 

delivery is usually next day but please anticipate maximum 2 days from the date your order is placed. you will be informed by email with an update on shipping status and expected date of delivery. 

courier will contact you by SMS the morning of your delivery confirming status followed by a call 30 minutes prior to connect to ensure you're at the delivery address location.

how do i pay for my order?

payment method is cash on delivery. all payments must be made in exact change AED currency upon receipt of product(s) but we hope to integrate credit card option soon, stay tuned.

do you deliver across UAE?

currently our delivery city range is within the following emirates:

  1. Abu Dhabi
  2. Dubai
  3. Ras al Khaimah

we have limited our range to ensure we provide complimentary delivery to our customers. we hope to service the same and expand to other emirates soon, stay tuned.

cancellation and refunds

cancellation requests should be made within 1 hour of submitting the order to ensure we can process orders in a timely manner to get you the order within our promised timeline.

contact us immediately at uae.flow@gmail.com with your order details to process cancellation.

refunds are not accepted at this stage but if there's any concern or inquiry you have we can be flexible and would be happy to hear from you, so send us an email to uae.flow@gmail.com and include your order number. 

what do we do with your information? 

when you purchase something from Flow, as part of the buying and selling process, we collect the personal information you give us.

all personally identifiable information will NOT be stored, sold, shared, rented or leased to any third parties.

to protect your personal information, we take reasonable precautions and follow industry best practices.

how do you get my consent?

when you provide us with personal information to complete a transaction, verify your credit card, place an order, or arrange for a delivery, it is implied that you consent to us collecting this information. details are used with caution and used only in relation to placed orders.

email marketing is not our thing so you can be sure you won't receive any promo emails from us! 

do the tea benefits really work?

it's important to note that you should, if not already, seek a medical practitioner's diagnosis and utilize the suggested treatments. the suggested benefits are helpful if and when the tea is consumed regularly but by no means replaces the medical practitioner's treatment plan.